Return Policy

1.Applicability

This return policy applies to all BrightXproducts purchased through.Returns are subject to the respective marketplace policies along with the conditions mentioned below.

(a). Return Window

Customers may request a return within the applicable marketplace return period,typically:

1. 3 days from the date of delivery(may vary by platform/category)

(b). EligibleReturn Conditions

Returns will be acceptedonly under the following circumstances:

1. Product received is damaged, defective, or leaking
2. Wrong product delivered
3. Item is missing from the order

(c). Non-Returnable Conditions

Due to the natureof cleaning and hygiene products, BrightX items are non-returnable once opened or used.

Returns will NOT be accepted in the followingcases:

1. Change of mind after purchase
2. Product has been used, opened,or partially consumed
3. Damage caused due to improper handlingor storage
4. Minor outer packaging damagethat does not affect the product

(d). Return Process

1. Customers must initiate the return requestthrough the website.
2. Follow the instructions providedfor pickup as applicable

(e). ProductVerification

1. Returned items may undergoa quality check (QC)
2. Return requests may be rejected if:
3. Product is found used or tampered
4. Incorrect item is returned
5. Claim does not meet eligibility criteria

(f). Reverse Pickup

1. Reverse pickup will be arranged by the BrightXteam where applicable.
2. In some cases, customersmay be required to self pickup the product as per websiteguidelines

2.Important Notes

1. Website return policies may override certainconditions where applicable
2. BrightX reserves the right to deny returns in case of policy misuseor fraudulent claims

3.Support

For assistance, customersshould contact the marketplace supportteam or reach us at:

1. Email: customercare@brightxstain.com
2. Phone: 8527270081