Cancellation Policy

1.Applicability

This cancellation policy applies to all BrightX products purchased through website. Order cancellations are governedby the respective marketplace policies along with the conditions mentioned below.

2.Cancellation BeforeDispatch

1. Orders can be cancelled before they are shipped/dispatched
2. Customers can request cancellation through:
3. “Your Orders” section

If the cancellation request is successfully processed before dispatch, a full refund will be issued.

3.Cancellation After Dispatch

1. Once the order has been shipped,cancellation may not be possible
2. In such cases, customers can:
3. Refuse delivery at the time of arrival, or
4. Initiate a return requestas per the returnpolicy

4.Refund for Cancelled Orders

1. Refunds for cancelled ordersare initiated within 3–5 working days
2. Credit timeline depends on the paymentmethod and bank

5.Important Notes

1. Cancellation requestsare subject to approval basedon order status
2. Website policies may overridecertain conditions where applicable
3. Repeated misuse of cancellations may lead to restriction of services

6.Support

For assistance, customersshould contact the marketplace supportteam or reach us at:

1. Email: customercare@brightxstain.com
2. Phone: 8527270081